Help Desk
Looking for answers? Ashland Auction Group’s Help Desk is available to provide users with technical support and answers to frequently asked questions.
Frequently Read Articles
Account
Resetting Your Password
What if I forgot my password? Step 1: Request a New PasswordVisit http://www.ashlandauction.com/reset-password to request a new password. Upon visiting this page, you will be asked to enter the Username or Email Address associated with the account. After entering your...
Creating a myAshland Account
Ready to Bid in Easy 3 Steps Step 1: Create an Account Visit http://www.AshlandAuction.com/register to create your bidding account. In addition to providing some basic information about yourself, you will create your username and password. You are required to use...
Bidding
Understanding a Soft Close
Didn't the Auction End? I Won - Didn't I? One of the greatest misconceptions that many new buyers have is related to online auctions is understanding the structure and timing of an online auction; after all, when an auction is scheduled to end, it should end,...
Invoicing & Payments
Earnest Money Deposits
Understanding Earnest Money Deposits Overview What is an Earnest Money Deposit? An earnest money deposit is an amount of money that you present with an offer to purchase a property to show your good faith.Frequently Asked QuestionsOn-Site Auctions Deposits are...
Marketing Fee Payments
Understanding Marketing Fee Payments Overview What is a Marketing Fee? A Marketing Fee is an advertising expense that sellers pay Ashland Auction Group. The marketing fee is a partial payment that sellers pay as partial payment toward advertising costs. In many cases...
Good Faith Authorization Charges
Understanding Good Faith Authorization Charges Overview What is a Good Faith Authorization Charge? A Good Faith Authorization Charge is one of several security measures that Ashland Auction Group takes to help establish prospective buyers as bona fide bidders. This...