Help Desk

Looking for answers? Ashland Auction Group’s Help Desk is available to provide users with technical  support and answers to frequently asked questions.

Frequently Read Articles

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Bidding

Understanding a Soft Close

Understanding a Soft Close

Didn't the Auction End?  I Won - Didn't I? One of the greatest misconceptions that many new buyers have is related to online auctions is understanding the structure and timing of an online auction; after all, when an auction is scheduled to end, it should end,...

Invoicing & Payments

Marketing Fee Payments

Marketing Fee Payments

Understanding Marketing Fee Payments Overview What is a Marketing Fee? A Marketing Fee is an advertising expense that sellers pay Ashland Auction Group. The marketing fee is a partial payment that sellers pay as partial payment toward advertising costs. In many cases...